License link in download instructions is inoperable, has no file

Hi- am I the only one here that can’t get a license file for the midiguitar 2 plugin software I just bought? Highly aggravating to click it and get a (yourname).license unavailable on the other end, with no pointers on what to do from there. I’ve already emailed multiple times with no response. What should I do next?

Your license link expires after a few days, so you need to download the file and save it somewhere safe. I just reactivated the link.

We are happy to reactivate license files but only process these requests on the web form twice per week or so.

Ok thank you for your help!