Hi. I’m trying to get a refund on Midi Guitar 2 within the 14 day window. I have emailed the contact given in the receipt - “Ollie” - and have been told that a refund is possible. I have again asked for this and no one has got back to me. Anyone else had this issue? What did they do about it?
Its no problem, im getting back to you on email shortly.
It’s a very long “shortly” lol 
Yes, but at least im here 
I’ll process our support tickets today, and process your refund.
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Thanks!!! That would be great.