BOSS SY-1000, Godin w/ piezo and MG3 Hex setup

BETA TESTING
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Hi,

I’ve been testing MG3 for a while now.

Now I feel a big frustration being unable to connect my SY1000 drived from a Godin with a piezo system to test the MG3 HEX.

Am I missing something? Is that possible?

Anyone can help with detailed steps I have to do, specially inside the SY1000, because believe I know the settings in the Midi Guitar 3 hex, to get rid of the “NO HEX INPUT”…

Thanks a lot

Jose

2

Hi @jlgueims. Welcome to the Jam Origin community. :blush:

To get rid of the “No Hex Input” message, you need to activate the hex tracker and select the correct audio inputs

Inside MG3:

  1. Click on the :gear: icon (top left of GUI)
  2. Click “SELECT TRACKER”
  3. Select “Hex Tracker”
    image
    image1954×1072 215 KB
  4. Next, click on the :gear: icon again
  5. Click “AUDIO DEVICES”
  6. Select SY-1000 on both sides and Channel 1…8 (HEX PICKUPS). Your settings should look something like this.
    image
    image1952×1076 192 KB
  7. Click “Apply” twice, and you should be good to go.

Note, you can use separate input/output also, but I’d recommend starting with just the SY-1000 to get things going. Hope this helps.

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Thanks! But I think that part of the configuration is what I was doing right. The sy1000 system configuration is what I need, how to send separately the channels over usb driver.

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You will only see “NO HEX INPUT!” if the USB audio device you have selected doesn’t have enough audio channels to be considered a hex device. The SY-1000’s USB channels 3-8 send per-string audio by default, so if you have it selected, you should be good to go. Channels 1/2 can be changed using the USB audio settings of the SY-1000.

Just to confirm, if you click CONFIGURE in the main GUI do you see this area I marked in pink?

Screenshot 2025-11-03 at 9.27.24 AM
Screenshot 2025-11-03 at 9.27.24 AM696×2172 157 KB

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No, there’s no “configure” button…

I will test again tomorrow ( is time to rest in my country)

I believe the only thing I didn’t try is to use the sy1000 driver as input and output ( I was using my RME as out)

Thanks again.

6

If the configure button is not present, it suggests that you either: 1) do not have the hex tracker active or 2) maybe, after selecting the hex tracker, you selected a preset saved with the regular tracker in place, rather than the hex tracker. This will overide the hex tracker.

When you come back to it, please let us know your OS and MG3 version.

Also, I assume you are using a 13-pin piezo/RMC system and not simply a mono piezo signal. But regardless, if you’re using an SY-1000, there should be 8 x USB audio channels visible to MG3.

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So this morning seems to be the good one :sweat_smile: because now is working!

Started testing with the same driver (sy1000) for the input and output inside MG3 and worked nicely.

then changed the output to the RME and worked too. So thanks for the help.

I was using windows 11 and Midi Guitar 3.0.63.

I guees it was something related with the unmatching buffer and freq of both drivers…otherwise I don’t know what I was doing wrong.

Thanks again

1 Like