Hi @Pri
You have probably used the support@jamorigin.com for your queries, which is the correct contact for support. But as this is not the biggest operation, and as JamOrigin is in the middle of all the work with the MIDI Guitar 3/MODs developing some questions perhaps takes a day or two to get answered. Support questions are generally handled once a week during this time, as far as I understand. And in the meantime this forum is actually the best way/place for any information related to the product.
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