iOS no sound output

iOS
1

Hello, new iOS user here, but previously successful Windows user using the same iRig setup as described here (so I know my iRig works). I connected my iRig to my iPad Air (iOS 12.4.3). I can see the device and signal levels in MIDI Guitar when I play, but there is no output sound. “Output Channels” in MIDI Guitar is set to “IRIG HD 2 1 / IRIG HD 2 2” which is in fact the only available option. I have an amp connected to the amp output of the iRig and no sound comes out. If I use headphones with my iRig, I can hear output very very faintly if I play the onscreen keyboard tool in the app. What am I missing?

Thanks!

2

is there sound via this interface using other apps on your ipad?

3

Hmm, not out of the amp output on the iRig. Just through the headphone output (and pretty quietly even when the iPad volume is turned all the way up).

4

ok, so the problem is not related to our app.
what kind of iRig is it? there are mulitple versions

5

I got this figured out with IKMultimedia support. Thanks.

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