Lots of audio dropouts with MG3 and other problems

Windows/Mac
1

I’ve been using MG3 only in stand-alone mode and am trying to create patches for live performance. I have run into several problems.

The most disruptive problem is that I have lots of audio glitches and dropouts with 3rd party instrument plugins and frequent dropouts happen with all of them. There are occasional messages saying “Your audio interface or CPU can’t keep up, causing bad tracking.” This message also appears on the Introduction patch occasionally - even though there are few noticeable audio dropouts on that patch. If I use the factory Test Synth only in MG3 with no guitar processing there are only occasional dropouts.

The CPU meter in MG3 typically shows around 50% or less when these dropouts happen. Buffer size is 256. At 128 the dropouts are worse.

MIDI Guitar 2 has very few of these incidents - even with the same plugins and patches. MG3 has them frequently.

I’ve tried two different audio interfaces - both using ASIO - and the problems are virtually the same on both.

There have also been some problems in MG3 related to settings. Sometimes the screen locks up after changing settings. And every time I change a setting specifically for the audio interface MG3 does not retain the patch I had open. It goes back to the Introduction patch.

Third-party VST Instruments Tried:

N-I Kontakt Player 8
Arturia Analog LAP
Synthmaster Player
Splice INSTRUMENTS

System Info:

Windows 11 Home 10.0.26100 Build 26100
Dell Inspiron 16 5625 x64-based PC
AMD Ryzen 5 5625U with Radeon Graphics, 2301 Mhz, 6 Core(s), 12 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.35 GB
Available Physical Memory 1.31 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 3.51 GB
Page File Space 8.50 GB

2

the settings retention problem is a known issue and is being worked on.

this is a bit odd. in some circumstances i have glitches with kontakt and analog lab, but these occur regardless of if used with mg2 or mg3.

this tool will provide some info about your hardware:

if there is an nvidia driver and it is suspect then nvcleaninstall may be useful.

if the laptop was originally running win10 it may help to revert back.

3

This is a known issue and will be solved with future updates.

Your computer is maybe on its limit with 8GB RAM and a 6 core CPU.
Kontakt 8 is very demanding, Synthmaster though shouldn’t be an issue (the other two you mentioned I don’t have).

4

Thank you for reporting!

This is indeed known annoyance. For most experiencing this, there isn’t any degradation to be felt, and next update address it. But in your case, there is most likely is a problem with your audio interface or system (any hardware driver) or some software hogging resources in the background.

@kimyo got the important link for you with the LatencyMon. Here is more information:
https://support.focusrite.com/hc/en-gb/articles/208360865-Troubleshooting-DPC-latency

Also, the fallback to the Introduction patch is fixed for next update.