Order Cancelled

WuLin · December 24, 2019, 2:50pm

When I try to buy the plugin, It boots me out and cancels my order. How do I buy your plugin? lol

Paul · December 24, 2019, 2:56pm

that depends on what version you are trying to buy. We’ve got 3 different products, listed here:
https://www.jamorigin.com/products/

If you have troubles in the fastspring store: please check whether the VAT id is empty or filled with a proper ID. Use a cookiless/private window if the fastspring shop keeps refusing.
Also note that the shop will not accept choosing a country in which you currently do not reside. You can only buy with the country chosen you currently reside in. This is because of taxes.

WuLin · December 24, 2019, 11:14pm

I am buying the latest version of midi guitar & midi bass. When I open the trial, I click on to go to the web store. The web store asked for a name, license name, and email. I enter card info, and it rejects me. I did not ask for any ID of product or VAT id, so I’m not sure where that all comes into play. I just want to buy the product lol. not sure whats going on.

RobMac · December 30, 2019, 10:06am

WuLin, have you had any success?

I cant get past this page that freezes on me
I guess it will be a New Year without Midi Guitar 2
I hope the Team at Jam Origin get Amazon Pay ( which is worldwide, IP, country, NOT dependant ) sorted with fastspring

Paul · December 30, 2019, 11:01am

Please try Use a private/cookieless browserwindow: their cookie will block endless when blocked once!
You then enter a fresh emailadress ( they blocked your emailadress…) and another paymentmethod.

Paul · December 30, 2019, 11:12am

We’re contacting fastspring to get them to fix this amazon pay problem.

RobMac · December 30, 2019, 1:19pm

That would be really cool Thanks for your reply Paul
I just don’t have another Visa Card to try.

RobMac · December 30, 2019, 1:34pm

Hi PAUL, THANKS!!! AMAZON PAY NOW WORKS. THANKS TO FASTSPRING TOO.

I WISH YOU ALL A HAPPY NEW YEAR:-)

Paul · December 30, 2019, 1:35pm

ah, that is really nice to hear! We’ve emailed them just minutes ago.
Happy new year to you too!

WuLin · December 30, 2019, 3:46pm

Still not working. Tried 2 cards 3 emails browsers other computers. I just picked up some other companies plugins and my order went through in seconds with the card I am trying on this site. I give up on your plugin.

Paul · December 30, 2019, 3:51pm

ok, I’m sorry for that… we emailed fastspring, but we didn’t hear back from them yet.

RobMac · December 30, 2019, 5:34pm

All sorted now Paul…thanks!!! if you are ever on Fanø let me know

Paul · December 30, 2019, 5:49pm

I’ll leave here the problems the fastspring shop has, plus the workaround:
The blocks are without info on screen, that is annoying ofcourse.

if you have entered a false VAT id or your browser has autofilled it with rubbish, the shop will block. Use a cookieless/private browser window to open the shop again.
If your card bounces (for whatever reason), and you try this 4 times, your email will be blocked for about 3 days.

We hope fastspring improves upon this handling soon, we’ve emailed them our recommendations.